E-Commerce Operations Manager (d/m/w/x)
Core
Manage e-commerce operations, optimize digital customer processes, and drive innovative solutions for Mercedes-Benz original accessories and collection items.
Role type
E-commerce Operations Manager
Builds
Digital services, online shop, and customer support processes for Mercedes-Benz, AMG, and Maybach.
Domain
Automotive retail and digital commerce
Deliverable
product features
Required skills
E-commerce operations, digital customer process optimization, stakeholder management, legal compliance, project management, backoffice systems, Microsoft Office
Preferred skills
AI-driven customer service solutions, e-commerce platform knowledge, legal compliance in e-commerce
Responsibilities
Market and competitor analysis for e-commerce developments, second-level support for international customer inquiries, concept and implementation of AI-supported customer support, interface management with Finance and accounting, specification and implementation of legal requirements for online applications, shop manual maintenance, key account management for Mercedes-Benz AG, interface coordination between Sales, Accounting, and Controlling, execution of steps in backoffice systems for new digital services.
Seniority
Mid-Senior, hands-on IC