Team Lead Operations Account Management
Core
Leads day-to-day operational performance and execution for assigned healthcare clients, serving as a key liaison between client facilities and internal delivery teams to oversee tactical revenue cycle outcomes.
Role type
Team Lead, Operations Account Management (Healthcare Revenue Cycle)
Builds
Operational efficiency, reimbursement performance, and client stability for healthcare facilities
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Revenue cycle operations, billing and collections, claim resolution, KPI monitoring, client relationship management, team coaching and mentoring, contract compliance, HIPAA regulations, root cause analysis, cross-functional coordination
Preferred skills
Medicare/Medicaid billing experience, EHR/RCM systems (Epic, Cerner, Thrive), revenue cycle analytics, invoicing processes, service recovery
Technologies
Epic, Cerner, Thrive, Microsoft Excel, Outlook, Word
Responsibilities
Monitor daily operational performance and KPIs for assigned clients; Serve as primary operational point of contact between client facilities and internal teams; Translate client needs into clear priorities and action plans; Review reports to identify trends and risks; Lead tactical initiatives to improve operational efficiency; Coordinate with finance, payer relations, and technology teams to resolve issues; Recruit, onboard, coach, and develop team members; Ensure compliance with contract requirements and regulations like HIPAA.
Seniority
Senior, hands-on IC with leadership responsibilities