Technical Support Specialist (m/w/d) im Bereich Customer Support
Core
Technical support and application consulting for diagnostic PCR tests, reagents, and research applications, serving customers and distributors globally while ensuring service quality and customer satisfaction.
Role type
Technical Support Specialist (IVD/Diagnostics)
Builds
Diagnostic PCR tests, reagents, and research applications
Domain
In Vitro Diagnostics (IVD), Molecular Biology, Healthcare
Deliverable
client delivery
Required skills
Molecular biology methods (DNA/RNA extraction, Real-Time PCR), IVD industry experience, Quality management (ISO 9001, ISO 13485), Data management, Analytical problem solving
Preferred skills
PhD, Medical background knowledge, French language skills
Technologies
Real-Time PCR, DNA/RNA extraction, PCR Assays
Responsibilities
Direct communication and application consulting with customers and distributors, Handling technical and application complaints, Leading regulated product and process changes, Managing databases and documentation per quality standards, Participating in cross-functional projects and implementing new processes
Seniority
Mid-level, hands-on IC
