Serviceberater für die Kfz-Werkstatt (m/w/d)
Core
Customer-facing advisor for a vehicle workshop, managing appointments, consultations, and the repair process from booking to handover.
Role type
Service Advisor (Automotive Workshop)
Builds
Service and repair operations for customer vehicles
Domain
Automotive / Vehicle Maintenance
Deliverable
product features
Required skills
Customer service, appointment scheduling, repair process management, sales promotion, technical understanding, Class B driver's license
Preferred skills
Automotive industry experience, PSA Group and Volkswagen brand knowledge, Werbas and DAT software experience
Responsibilities
Greet customers and manage appointments, consult on service and repair options, coordinate service orders and communicate repair status, promote additional services, act as the interface between customers and the workshop
Seniority
Entry-level to Mid-level