Mitarbeiter Vertriebsinnendienst / Auftragsabwicklung (m/w/d)
Core
Managing sales order processing and customer coordination for heating and building technology products.
Role type
Sales Operations / Order Processing Specialist
Builds
Heating systems, heat pumps, and ventilation systems for SHK (heating, plumbing, and sanitary) businesses
Domain
Industrial manufacturing / HVAC
Required skills
Customer relationship management, order entry and processing, offer creation, scheduling and logistics coordination, complaint resolution, cross-functional communication
Preferred skills
ERP system experience
Technologies
Office software, ERP systems
Responsibilities
Handling customer inquiries and maintaining relationships, creating offers and processing orders, coordinating with dispatch and logistics, tracking delivery dates and updating customers, resolving complaints, collaborating with outside sales and technical departments