Serviceassistenz (m/w/d)
Core
Receiving and supporting customers as the first point of contact at automotive dealership service centers.
Role type
Service Assistant (Customer Service)
Builds
Customer service experience within automotive dealership service centers
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer reception, communication, problem-solving, coordination, invoicing support, complaint handling
Preferred skills
Automotive sales training, 1-2 years experience in customer contact, stress management
Technologies
None stated
Responsibilities
Greet and support customers, answer inquiries and compile information, coordinate customer service with colleagues, assist in appointment scheduling, support invoicing and complaint processing
Seniority
Entry-level to Junior, hands-on IC