Mitarbeiter Technischer Support & Qualitätssicherung Glasfaser (m/w/d)
Core
Field Service Team Lead responsible for operational support, quality assurance, and training of fiber optic technicians in the Düsseldorf region.
Role type
Senior Field Service Team Lead (Fiber Optics)
Builds
Fiber optic network infrastructure
Domain
Telecommunications / Fiber Optics (FTTH)
Required skills
FTTH expansion knowledge, Class B driver's license, technical understanding, manual dexterity, independent work style, service orientation
Preferred skills
Training and mentoring experience, quality analysis
Technologies
Tablets, Laptops, Mobile devices
Responsibilities
Inspect and document completed work and quality, analyze quality metrics and derive measures, create and conduct training for service technicians, accompany new technicians during shadowing and onboarding, provide telephone technical support for field service, support new technicians during active deployments