Disponent Paketdienstleistung / Logistik (m/w/d)
Core
Planning and optimizing delivery routes, managing vehicle utilization, and coordinating with transport companies and drivers to ensure high delivery quality.
Role type
Logistics dispatcher
Builds
Delivery routes and schedules for a package delivery service
Domain
Logistics / Transportation
Required skills
Commercial training (e.g., forwarding agent), route planning, vehicle utilization optimization, driver and carrier management, complaint handling, communication, IT affinity
Preferred skills
First-hand experience as a route operator, shift work readiness, Saturday work readiness
Technologies
IT systems for logistics
Responsibilities
Review quality KPIs for delivery routes and derive measures to increase delivery quality, Check and optimize vehicle utilization and delivery performance, Conduct entry and exit checks, Plan and record pickups in logistics dispatch, Advise and support transport companies and delivery drivers, Set up route plans together with transport companies, Process complaints and customer grievances