Fachtrainer/ Projekttrainer Kommunikationsdienstleistung (m/w/d)
Core
Designing and delivering onboarding and training processes for customer advisors, focusing on sales and communication skills in the telecommunications sector.
Role type
Senior Training & Development Specialist (Telecommunications)
Builds
Training programs, coaching sessions, and onboarding workflows for customer service teams.
Domain
Telecommunications / Customer Service Training
Required skills
Coaching, sales training, instructional design, performance evaluation, stakeholder management, documentation
Preferred skills
Telecommunications industry experience, empathy, analytical thinking, team collaboration
Technologies
Internal training systems, sales methodologies
Responsibilities
Conducting specialist and communication training sessions, coaching customer advisors, evaluating training effectiveness, supporting new hires during onboarding, optimizing training content, documenting training activities.
