Fachtrainer/ Projekttrainer Kommunikationsdienstleistung (m/w/d)
Core
Designing and delivering the entire onboarding and training process for customer advisors, focusing on improving their performance in telecommunications and sales.
Role type
Senior Training & Development Specialist (Telecommunications)
Builds
Training programs, coaching sessions, and onboarding workflows for customer service teams.
Domain
Telecommunications / Customer Service Training
Required skills
Coaching, sales training, instructional design, performance evaluation, stakeholder management, documentation
Preferred skills
Experience in telecommunications, analytical skills, empathy, organizational skills
Technologies
Internal training systems
Responsibilities
Conducting specialist and communication training (focus on telecommunications), evaluating trainee progress, mentoring new employees during the practical phase, delivering sales training (outbound sales), ensuring quality standards with project managers, documenting training activities.
Seniority
Mid-Senior, hands-on IC
