Telefonischer Kundenberater (m/w/d) freenet AG Kundenbindung Inbound / Outbound
Core
Handling incoming customer inquiries via phone with a focus on contract renewal and providing product/tariff information.
Role type
Customer service representative (inbound/outbound)
Builds
Customer retention and satisfaction for telecommunication providers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Persuasion, customer orientation, PC basics, German (fluent) verbal and written communication
Preferred skills
Ambition, openness to new challenges
Responsibilities
Answering customer phone calls, Renewing customer contracts, Providing product and tariff information, Increasing customer satisfaction through solution-oriented consulting
