Disponent Paketdienstleistung / Logistik (m/w/d)
Core
Planning and optimizing delivery routes and vehicle utilization for a parcel delivery service, managing transport operators and drivers.
Role type
Logistics dispatcher
Builds
Delivery routes and vehicle schedules for DPD
Domain
Logistics / Parcel delivery
Required skills
Commercial training (e.g., forwarding agent), route planning, vehicle utilization optimization, transport operator management, driver support, complaint handling, German language (B2-C1), IT affinity
Preferred skills
First-hand experience as a route operator, shift work readiness, Saturday work readiness
Technologies
IT systems for logistics
Responsibilities
Review quality KPIs for delivery routes and derive improvement measures, Check and optimize vehicle utilization and delivery performance, Conduct entry and exit checks, Plan and record pickups in logistics dispatch, Advise and support transport operators and drivers, Set up route plans jointly with transport operators, Process complaints and customer grievances
Seniority
Entry to Mid-level