Call Center Agent (m/w/d) Inbound
On-site
Core
First point of contact for customers via phone, chat, and email, handling account questions, authorizations, payments, and scheduling appointments for bank advisors.
Role type
Inbound customer service agent
Builds
Customer support interactions and appointment scheduling for a banking partner
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, written communication, customer service orientation, reliability, independence
Preferred skills
No prior banking experience required
Technologies
None stated
Responsibilities
Answer customer questions about accounts, authorizations, and payments; schedule appointments for bank advisors; document and process customer requests independently
Seniority
Entry-level