Kundenberater (m/w/d) Kundenbindung (Inbound Sales)
Core
Handling inbound customer inquiries for a mobile network provider with a focus on customer retention and active product consultation.
Role type
Inbound Sales / Customer Retention Advisor
Builds
Customer service interactions for a major German mobile network provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
German language proficiency, PC skills, communication skills, service orientation, complaint handling
Responsibilities
Handling inbound customer inquiries regarding mobile services, consulting on products and tariffs, processing complaints and claims, operating customer-specific IT systems
