Mitarbeiter*in im Hörerservice/ Community Management (w/m/d)
Core
Handling listener inquiries and managing social media channels for Deutschlandradio's three national programs.
Role type
Community Management / Listener Service
Builds
Listener engagement and social media presence for Deutschlandradio
Domain
Public Broadcasting / Media
Deliverable
client delivery
Required skills
Social media communication, Internet affinity, Research techniques, Social media platform management (Facebook, Instagram, X, TikTok), German language proficiency, Critical thinking, Solution-oriented mindset
Preferred skills
Knowledge of Deutschlandradio programs, Flexibility for evening/weekend shifts
Responsibilities
Answering listener inquiries via phone, email, and post, Managing social media channels, Monitoring and responding to social media comments, Identifying critical discussions and potential crises, Collecting feedback on program content
Seniority
Entry-level to Mid-level
