Sachbearbeitung (m/w/d) Customer Support & Operations
Core
First-level customer support and operational support for retail store teams, handling complaints, escalations, and technical issues.
Role type
Customer Support & Operations Specialist
Builds
Customer service processes and store operational support
Domain
Retail / Omnichannel
Deliverable
dashboards & analysis
Required skills
First-level support, retail operations, ticketing tools, process understanding, analysis, documentation
Preferred skills
ServiceNow, shift work flexibility
Responsibilities
Analyze and resolve customer complaints and escalations, support store teams with operational and technical issues, document cases in CRM/ticketing systems, identify quality issues and improvement potentials, optimize service processes and knowledge bases
Seniority
Entry-level to Mid-level