Application Service Manager (m/w/d) ERP Online-Shop Applikationen
Core
Ensure stable operation and continuous optimization of ERP Online-Shop applications for a leading international drugstore retailer.
Role type
Application Service Manager
Builds
ERP Online-Shop applications and processes
Domain
Retail / Enterprise Architecture / Cloud
Required skills
Application Service Management, ITIL processes, ERP systems, Cloud technologies, Root-cause analysis, Disaster recovery planning, Service-level agreement management
Preferred skills
Microsoft Dynamics 365 Business Central, Microsoft Azure, International team collaboration
Technologies
Microsoft Dynamics 365 Business Central, Microsoft Azure
Responsibilities
End-to-end responsibility for stable operation of ERP Online-Shop applications, Steering and optimizing Application Support per ITIL, Collaborating with business units and IT teams, Conducting root-cause analyses, Developing service and operation concepts, Managing external service providers, Monitoring and optimizing performance and security of cloud platforms
Seniority
Senior, hands-on IC