Medical Receptionist
Core
First point of contact for patients, managing check-ins, inquiries, scan preparation advice, and billing procedures.
Role type
Medical Receptionist and Contact Centre Agent
Builds
Patient intake and administrative workflows for a radiology network
Domain
Healthcare / Radiology
Deliverable
client delivery
Required skills
Greeting patients, answering emails and phone calls, advising on scan preparation, handling billing (private, Medicare, workers compensation, DVA), managing appointments and patient flow, working across multiple screens and systems
Preferred skills
Attention to detail, accuracy in fast-paced environments, strong organizational abilities, confidence with multi-screen systems, flexibility for shift variations
Responsibilities
Greeting patients and assisting with check-in procedures, answering emails and phone calls, advising patients of preparation prior to scans, processing billing procedures, collaborating with clerical and technical staff, radiologists, and referrers