Technischer Kundenbetreuer (w/m/d) im Second Level Support - Integration von Energieanlagen
Core
Second Level Support for integrating energy generation plants into control centers, supporting external technicians and internal teams with VPN setup, control logic evaluation, and data point list implementation.
Role type
Technical Second Level Support Engineer
Builds
Secure connections and data integration for renewable energy systems
Domain
Renewable Energy / Industrial IoT / Network Engineering
Required skills
Industrial protocols, VPN technologies, network engineering, technical troubleshooting, stakeholder coordination, English communication
Preferred skills
Customer service experience, system administration, key user roles
Technologies
VPN, industrial protocols, control logic systems
Responsibilities
Support external technicians and internal teams on plant integration, evaluate technical connection options via video conference, coordinate workflows between support and development, analyze and resolve support tickets
Seniority
Mid-level, hands-on IC