Regionalleiter (m/w/d) KundenService & Zentrale Sachbearbeitung West
Core
Leading a 30-person Customer Service and Central Processing team to deliver digital, efficient, and customer-centric banking services.
Role type
Senior team leader (Customer Service & Central Processing)
Builds
Customer service operations and central processing workflows for private banking clients
Domain
Banking / Private Banking
Required skills
Team leadership, resource planning, process optimization, strategic planning, coaching, training, sales orientation, customer contact management, stress management, structured work
Preferred skills
Experience in private banking, collaboration with other executives
Technologies
None stated
Responsibilities
Lead and discipline a team of ~30 service advisors, create service schedules to ensure optimal reachability across all channels, set personal goals and expectations for employees, foster employee development through training, work strategically on customer service digitalization and sustainability, motivate and inspire the team
Seniority
Senior, hands-on IC