Trainee im Junior Expert Programme - Prozessexperte Wertpapiergeschäft (w/m/d)
Core
Develop customer, sales, and service processes for the securities offering by analyzing customer needs and designing workflows to improve customer experience and sales success.
Role type
Junior process expert (securities business)
Builds
Customer, sales, and service processes for the securities offering
Domain
Financial services / Securities trading
Deliverable
product features
Required skills
Process analysis, Process design, Continuous improvement, Business case development, Data analysis, Stakeholder management, Strategic thinking, Analytical competence, Conceptual competence
Preferred skills
Experience in communication/sales/concept development, Knowledge of securities business, MS Office proficiency
Technologies
MS Office
Responsibilities
Analyze customer needs and identify improvement potentials, Develop concrete measures to increase customer satisfaction and business success, Analyze KPIs and data to derive actionable recommendations, Moderate cross-functional projects and align diverse perspectives, Observe market and competition to derive relevant impulses, Prepare results for specific audiences ensuring internal standards
Seniority
Junior, early career (near graduation)