Telefonist/in (m/w/d), Essen-Wickenburg - Gottfried Schultz
Core
Handling customer inquiries and documentation for a large automotive dealership group.
Role type
Customer service representative (telephony)
Builds
Customer support for Volkswagen Group brands
Domain
Automotive retail
Deliverable
client delivery
Required skills
Active listening, documentation, customer needs identification, cross-department collaboration
Preferred skills
Empathy, stress management, organizational skills
Responsibilities
Answering customer inquiries, documenting customer requests, ensuring customer satisfaction, collaborating with other departments