Mitarbeiter für unseren Dänischen Customer Service in unserem Office Berlin (m/w/d), Berlin
Core
First-level after-sales support and order processing for international customers via phone, email, and chat. (via careerplan.io/jobs/12811-2339160-S-mitarbeiter-fur-unseren-danischen-customer-service-in-unserem-office-berlin-mwd-berlin-at)
Role type
Customer Service Representative
Builds
Order fulfillment, product offers, and customer account management for Thomann's music equipment e-commerce platform.
Domain
E-commerce / Music Equipment Retail
Deliverable
client delivery
Required skills
Danish (fluent), English (fluent), customer consultation, order processing, returns management, product advice, cross-departmental coordination, PC and Office applications proficiency.
Preferred skills
Music industry experience, additional language skills.
Responsibilities
Handle customer inquiries via phone, email, and chat; process orders and create offers; manage customer accounts; coordinate returns, exchanges, credits, and repairs; consult on products; translate documents in collaboration with technical departments.
Seniority
Entry-level to Mid-level