Kundenberater für Ersatzteile (m/w/d), H20 Borken
Core
Customer consultant for spare parts handling inquiries via phone, email, and on-site for construction machinery.
Role type
Customer service representative (spare parts)
Builds
Spare parts supply and order processing for customers and dealers
Domain
Construction machinery / Industrial equipment
Deliverable
client delivery
Required skills
Technical understanding, MS Office, Microsoft Dynamics NAV, order processing, customer orientation, German (fluent), English (basic)
Preferred skills
Experience in construction machinery or vehicle industry, commercial training with technical understanding or technical training with commercial qualification
Responsibilities
Consulting customers on spare parts, processing inquiries for technical correctness, handling complaints and returns, creating quotes and invoices, supplier research for special parts, ensuring timely spare parts supply, maintaining customer contacts, collaborating with warehouse and workshop teams