Serviceberater / stellvertretender Werkstattmeister (m/w/d)
Core
Customer service advisor and deputy workshop master responsible for vehicle maintenance, repair coordination, and team support.
Role type
Service Advisor / Deputy Workshop Master
Builds
Vehicle maintenance and repair services for customers
Domain
Automotive / Mechanical Engineering
Deliverable
physical/clinical work
Required skills
Automotive mechatronics training, diagnostic and repair expertise, workshop system proficiency, basic team leadership, organizational skills, Class B driver's license
Preferred skills
Master title or ongoing master's program, experience in workshop/service/repair areas
Responsibilities
Customer consultation and support for all service matters, acceptance, planning, and coordination of maintenance and repair orders, processing warranty and goodwill claims, active participation in diagnostics, fault finding, and repairs, supporting and representing the workshop management, organizing and optimizing workshop processes, ensuring quality, documentation, and customer satisfaction