Customer Success Manager (m/w/d)
Core
First point of contact for customers at the dealership, providing a friendly reception, personal care, answering questions, supporting customer requests, coordinating contacts, and guiding customers through their visit to ensure a smooth process and positive experience.
Role type
Customer Success Manager (frontline service)
Builds
Customer experience and satisfaction at the automotive dealership
Domain
Automotive retail / Customer service
Deliverable
client delivery
Required skills
People contact, friendly and service-oriented behavior, communication strength, organizational talent, teamwork, customer enthusiasm
Preferred skills
Experience in customer service or automotive dealership
Responsibilities
Greet and personally care for guests, answer questions and support customer requests, coordinate appropriate contacts, guide customers through the dealership visit, ensure smooth processes, contribute to a positive customer experience
