Customer Service Specialist (m/w/d) mit Englisch
Hybrid
Core
Handling customer inquiries, order management, and returns for private and business clients via phone and internal systems.
Role type
Customer Service Specialist
Builds
Order processing and customer support workflows
Domain
B2B/B2C retail and logistics
Required skills
Fluent German and English, MS Office proficiency, order management, Salesforce usage, return processing, cross-functional collaboration
Preferred skills
Experience in international environments, administrative support for sales teams
Technologies
Salesforce, MS Office
Responsibilities
Answering customer calls, processing orders, managing returns and complaints, supporting sales teams administratively, collaborating with production and logistics partners
Seniority
Mid-level, hands-on IC