Kundenservice Sachbearbeitung (m/w/d)
Core
Inbound customer service representative handling phone and written support for existing clients in a financial services company.
Role type
Customer Service Representative (Inbound)
Builds
Customer support interactions and data management for a financial services firm
Domain
Financial Services (Banking/Insurance)
Deliverable
client delivery
Required skills
Contract modification handling, Claims processing, Product consultation, CRM data management, MS Office proficiency
Responsibilities
Telephone and written support of existing customers, Processing contract changes, inquiries, and damage reports, Consulting on existing products, Maintaining customer data in the CRM system, Forwarding special requests to specialist departments