Prozess- und Systemmanager (m/w/d) im Energievertrieb
Core
Managing and optimizing end-to-end processes and applications in the energy sales environment, ensuring data quality and regulatory compliance.
Role type
Senior Process and System Manager
Builds
Stable, efficient sales processes and integrated IT systems (CRM, ERP, customer portals)
Domain
Energy sector / Utilities
Required skills
Process analysis and modeling (BPMN, ARIS, Lean), Application management, IT architecture understanding, Data analysis and KPI definition, Project leadership, Stakeholder coordination, User training and documentation
Preferred skills
Energy sector domain knowledge, CRM/ERP systems experience, Automation and AI tools knowledge
Responsibilities
Develop and maintain central applications (CRM, ERP, billing systems), Monitor process and data quality, Lead IT and process projects from conception to implementation, Drive digitalization and automation initiatives, Coordinate external service providers, Act as interface between business units and IT
Seniority
Senior, hands-on IC