Mitarbeiter Kundenservice Inbound (m/w/d)
Core
Handling inbound customer inquiries via phone and email for an insurance company, processing contract changes and damage reports, and providing product advice.
Role type
Customer service representative (inbound)
Builds
Customer support interactions and data entry for an insurance provider
Domain
Insurance
Deliverable
client delivery
Required skills
telephone communication, written communication, contract processing, damage claim handling, product knowledge, CRM system usage, MS Office
Responsibilities
Answering customer calls, processing contract modifications, handling damage reports, advising on existing products, maintaining customer data in the system, forwarding special requests to specialist departments