Spezialist Kundenservice und Schadensbearbeitung (m/w/d)
Hybrid
Core
Handling customer inquiries, complaints, and claims while ensuring service quality and coordinating with partners.
Role type
Customer service and claims specialist
Builds
Customer service processes and claims resolution workflows
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, claims processing, CRM systems, MS Office, German (fluent), English (good)
Responsibilities
Process and coordinate customer inquiries and complaints, Ensure service quality adherence to SLAs, Act as contact for partners on customer matters, Analyze recurring issues and share optimization potential