Mitarbeiter Kundenservice (m/w/d)
Core
Support customer service and sales internal operations to ensure smooth processes for clients.
Role type
Customer Service & Sales Operations Specialist
Builds
Customer orders, proposals, and documentation
Domain
Business Services / ERP & CRM
Required skills
Commercial administration, order processing, customer consultation, complaint handling, ERP/CRM system management, reporting
Preferred skills
WinLine, Microsoft Dynamics, English language skills
Technologies
WinLine, Microsoft Dynamics, ERP systems, CRM systems
Responsibilities
Process customer orders and create proposals, Consult and advise customers on products and applications, Handle complaints and customer inquiries, Monitor and document order processing, Maintain customer master data in ERP/CRM systems, Create evaluations and reports, Collaborate closely with sales and other departments
Seniority
Mid-level, experienced professional