Staff AI Engineer
Core
Design and scale a high-volume, real-time AI Agent platform that autonomously interacts with customers across voice, SMS, and chat channels to manage complex workflows for local businesses.
Role type
Staff AI Engineer (Systems & Agent Orchestration)
Builds
AI Agent platform enabling multi-turn, cross-channel customer interactions
Domain
AI Agents, Distributed Systems, Conversational AI
Deliverable
production ML models | product features | infrastructure
Required skills
Go, Python, or Elixir; distributed/high-throughput system design; API and service architecture; observability and monitoring; rapid prototyping; full-stack ownership
Preferred skills
Production deployment of AI agents with tool/API integration; LLM behavior evaluation (accuracy, safety, reliability, cost); prompt design and context engineering; guardrail strategies; agent frameworks (LangGraph, CrewAI, AutoGen); multi-step reasoning and orchestration; fine-tuning and data curation
Technologies
LangGraph, CrewAI, AutoGen, Go, Python, Elixir
Responsibilities
Design and implement APIs and services for multi-turn customer interactions; own the full lifecycle from architecture to deployment and reliability; implement observability and monitoring for agent accuracy and latency; prototype and iterate using live interaction data; collaborate with product and ML teams on end-to-end features
Seniority
Staff, hands-on IC with strategic scope