Customer Service Representative
On-site · Australia
Core
Handling high volume of inbound customer enquiries using approved scripts and systems to provide accurate information and a professional experience.
Role type
Trainee Customer Service Representative
Builds
Customer service interactions for a large inbound campaign
Domain
Contact Centre / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, listening, data entry, computer literacy, following scripts, attention to detail, typing speed (25 wpm)
Responsibilities
Handling inbound customer enquiries, providing friendly and accurate customer service, navigating computer systems while speaking with customers, recording customer information accurately, escalating complex enquiries, maintaining a calm approach during busy periods