EAP Consultant (gn)
Core
First point of contact for voiio members' psychosocial needs, guiding them to appropriate services and experts for their families.
Role type
Senior EAP Consultant
Builds
A modern EAP platform solution combining classic aspects with a digital platform
Domain
Mental health / Employee Assistance Programs (EAP)
Deliverable
client delivery
Required skills
Master's degree in Psychology, 5+ years in customer service (social/psychological context), technical affinity, fluent German, good English
Preferred skills
Experience in corporate health management, ability to work weekends
Responsibilities
Act as the first contact for member concerns, consult and refer members to suitable services/experts, maintain contact during follow-up processes, recruit and manage EAP experts, research external offers, propose and implement process improvements, help set new EAP standards