Kundenbetreuer / Sachbearbeiter – auch als Quereinstieg in Vollzeit / Teilzeit (w/m/d)
Hybrid
Core
Customer service and administrative support for banking products and services, handling inquiries via phone, email, and mail.
Role type
Customer service representative / Administrative assistant
Builds
Solutions for customer payment issues, credit applications, and account management
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Empathy, Communication, Problem-solving, Administrative tasks, Customer relationship management
Preferred skills
Commercial knowledge, Teamwork, Adaptability
Technologies
Telephone, Email, Digital banking channels, Credit application systems
Responsibilities
Communicate with customers via phone, email, and mail; Resolve payment difficulties; Process credit applications; Conduct needs analysis and appointment scheduling; Support sales and claims management
Seniority
Entry-level / Generalist