Teamkoordinator:in Customer Service für Transport und Logistik
Core
Coordinating a four-person customer service team for transport and logistics operations, handling complex inquiries, and optimizing customer solutions during transport disruptions.
Role type
Team coordinator (customer service)
Builds
Customer service solutions and digital sales platform features
Domain
Logistics and transportation
Deliverable
product features
Required skills
Team leadership, shift planning, stakeholder management, customer relationship management, cross-functional collaboration, cost-conscious decision making
Preferred skills
Knowledge of combined transport, customs and hazardous goods handling
Technologies
box2rail.com
Responsibilities
Lead a four-person team and support with complex inquiries, Coordinate vacation and shift planning, Act as a competent contact for customers regarding transport conditions, Optimize interfaces with customers and IT, Support the development of the digital sales platform
Seniority
Mid-level, team lead