CRM-Projektleiter Transformation (w/m/d)
Core
Leading CRM projects and transformation initiatives for a major client, ensuring time, budget, and quality while coordinating between business units, IT, and external partners.
Role type
Senior CRM Project Manager (Transformation)
Builds
CRM solutions and their interfaces with ERP, BI, and other systems
Domain
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Required skills
CRM project management, ERP project management, process analysis, system solution design, stakeholder coordination, change management, data governance
Preferred skills
IT system purchasing qualification, experience translating requirements between engineering and IT
Technologies
CRM, ERP, BI
Responsibilities
Steering CRM projects and transformation initiatives, analyzing and translating business requirements into structured process and system solutions, coordinating collaboration between business units, IT, key users, and external service providers, managing implementation partners and monitoring project progress and milestones, defining and implementing solutions within the CRM landscape and their interfaces to ERP, BI, and other systems, ensuring high data, process, and governance quality, planning and steering training measures and accompanying change management activities