IT Providermanager (w/m/d)
Hybrid
Core
Manage external IT providers and service delivery, ensuring SLA compliance, cost transparency, and regulatory adherence across IT operations.
Role type
IT Provider Manager (Vendor/Supplier Management)
Builds
IT service delivery and provider governance
Domain
IT Service Management / Vendor Management
Required skills
IT Provider Management, Vendor Management, Service Delivery Management, IT Service Management (ITIL), SLA/KPI monitoring, Escalation Management, Contract Management, Cost/Budget Analysis, Regulatory Compliance
Preferred skills
Experience in regulated industries (Banking, Finance, Insurance, Defence), DORA, BaFin, MaRisk, BAIT, Third Party Risk Management, ISO 27001, NIS-2
Technologies
ServiceNow