(Senior) Service Manager für Business Applikationen (m/w/d)
Core
Managing the entire service lifecycle for corporate IT applications to ensure stable and secure operations for the German Armed Forces (Bundeswehr).
Role type
Senior Service Manager for Business Applications
Builds
Corporate IT applications and services
Domain
Defense / IT Service Management
Required skills
IT Service Management (ITIL), BSI Grundschutz, Application Lifecycle Management, Process Optimization, Incident Escalation Management, Virtual Team Leadership, Documentation
Preferred skills
Agile methodologies, Experience in virtual teams
Technologies
ITIL, BSI Grundschutz
Responsibilities
Ensure stable and secure operation of the service lifecycle, Coordinate between support, operations, development, and external providers, Monitor process workflows under economic aspects, Manage escalation of critical incidents, Lead and participate in virtual teams, Serve as contact person for internal departments and coordinate documentation creation
Seniority
Senior, hands-on IC with leadership responsibilities