IT Support Lead
Core
Provides leadership for customer service/helpdesk support team, ensuring database and network security while managing IT systems for C-17 TS operations.
Role type
Senior IT Support Lead (Infrastructure & Security)
Builds
Secure IT infrastructure, helpdesk processes, and user support for C-17 TS systems
Domain
Defense & Security / Aviation / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network security management, database administration, team leadership, system troubleshooting, hardware/software procurement, backup management, storage planning
Preferred skills
MCSE, MCP, CCNA, CISSP, Security+ certifications
Technologies
Active Directory, NTFS, GPO, IPsec, Exchange, SQL, WSUS, Microsoft Server, Windows Office, Ethernet LAN/WAN, VLANs, IOS, IPS/IDS, VOIP, SAN, NAS, Fiber channel, RAID
Responsibilities
Lead team through all aspects of IT customer support including account creation and system parameter setting; Maintain C-17 TS network ensuring cybersecurity controls are current; Perform daily and weekly network backups; Install workstations, operating systems, and common desktop applications; Attach users to network and maintain address/username databases; Provide primary workstation problem diagnosis and repair; Document procedures for Helpdesk support; Consult with network/software staff to recommend program changes; Estimate hardware requirements and forecast needs; Ensure scheduled and non-scheduled backup procedures are functional; Manage day-to-day progress of IT efforts through interaction with department managers and government representatives; Supervise and oversee IT resources and personnel
Seniority
Senior, hands-on IC with supervisory responsibilities