Quereinstieg IT Support Specialist (m/w/d)
Core
Providing telephone-based technical support and customer consultation for insurance company clients, assisting with online portal usage, mobile app navigation, and account registration.
Role type
Entry-level IT Support Specialist (Call Center)
Builds
Customer support services for insurance clients
Domain
Insurance / IT Support
Deliverable
client delivery
Required skills
Telephone communication, customer orientation, online portal navigation, mobile application support, account registration assistance, MS Office
Preferred skills
Prior experience in telephone customer support, prior experience in technical support
Responsibilities
Handling telephone support inquiries from insurance clients, providing technical assistance for online portals and mobile apps, assisting with registration and access questions, sending registration codes, consulting on insurance products and benefits
Seniority
Entry-level