Prozessmanager Gerätemanagement (m/w/d)
Core
Analysis, control, and optimization of business processes in device management with a focus on B2C business, ensuring efficient, stable, and compliant workflows.
Role type
Senior process manager (device management)
Builds
Optimized device management processes and system landscapes for B2C energy customers
Domain
Energy industry + process management
Required skills
Process analysis, process optimization, requirement management, system testing, error analysis, quality assurance, SAP IS-U, energy market communication, cross-functional coordination
Preferred skills
Schleupen, analytical thinking, structured and independent work style, solution and implementation orientation
Technologies
SAP IS-U, Schleupen
Responsibilities
Analyze, control, and optimize business processes in device management; Identify and resolve process disruptions and open clarification cases; Coordinate interfaces between device management, market communication, metering, billing, and customer service; Implement legal and regulatory requirements in business processes; Accompany system adjustments and develop existing process and system landscapes; Create and maintain process documentation and develop control and quality measures.
Seniority
Senior, hands-on IC