IT Service Manager (m/w/d)
Core
Coordinating, maintaining, and developing controls and security measures for IT service processes and audits.
Role type
IT Service Manager (Security & Compliance focus)
Builds
IT service processes aligned with ITIL and security frameworks
Domain
Logistics / IT Service Management / Information Security
Required skills
ITIL framework knowledge, IT service process management, ISMS audit coordination, Matrix42 tool usage, IT project management, risk reporting, ISO/IEC 27001 familiarity, ISO/IEC 27031 familiarity, BSI standards knowledge, KRITIS standards knowledge
Preferred skills
ITIL-4 certification, IT incident management experience
Technologies
Matrix42, ITIL, ISO/IEC 27001, ISO/IEC 27031, BSI, KRITIS
Responsibilities
Coordinate and maintain controls and security measures, Monitor and report on IT service processes, Conduct internal ISMS audits and coordinate external audits, Manage ITIL-based IT service processes with a security focus, Report on risks, controls, audits, and measures, Ensure data quality and process mapping for Matrix42
Seniority
Mid-level, hands-on IC