IT Service und Governance Manager (m/w/d)
Core
Develop strategic direction for IT Service Management, establish governance frameworks, and manage the service portfolio for an insurance company serving 12,000 internal users and 3.9 million customers.
Role type
Senior IT Service and Governance Manager
Builds
Enterprise IT Service Management frameworks, governance standards, and service architecture
Domain
Insurance / IT Service Management
Required skills
IT Service Management strategy, ITSM Governance, Asset Management, Configuration Management, Strategic Planning, Regulatory Compliance, Stakeholder Management, Cross-functional Leadership
Preferred skills
ITIL Framework expertise, Change Management, Process Optimization, Data Governance
Technologies
ITSM platforms, CMDB, Asset Management tools
Responsibilities
Define strategic goals and governance standards for IT Service Management, oversee enterprise-wide service portfolio development, manage IKT asset and configuration data governance, advise senior leadership on ITSM strategy, represent the function in cross-functional committees, lead strategic regulatory initiatives
Seniority
Senior, hands-on IC