Manager IT Governance & Service Performance (m/w/d)
Core
Strategic analysis and evaluation of complex IT sourcing and provider structures, including service level agreements, costs, risks, and optimization opportunities.
Role type
Manager, IT Governance & Service Performance
Builds
Strategic concepts and decision foundations for IT management regarding external service portfolios.
Domain
IT Services / Outsourcing Management
Deliverable
dashboards & analysis
Required skills
IT sourcing strategy, provider management, contract negotiation, cost-benefit analysis, SLA management, performance measurement, stakeholder management
Preferred skills
Change management, organizational transformation support, management presentation skills
Technologies
Service Level Agreements (SLA), Key Performance Indicators (KPIs)
Responsibilities
Analyze complex IT sourcing and provider structures; Evaluate service agreements for scope, costs, and risks; Identify economic potentials and efficiency measures; Develop future-proof sourcing strategies; Assess performance of external IT partners; Support leadership in steering the external IT service portfolio.
