Anwendersupport für eine Verwaltungssoftware (m/w/d)
Hybrid
Core
User support and consultation for kindergarten management software, focusing on accounting and billing processes.
Role type
Junior-to-Mid level user support specialist (accounting domain)
Builds
Kindergarten management software
Domain
Education technology + Accounting
Deliverable
client delivery
Required skills
Accounting knowledge, Billing processes, Invoice management, Collections, Customer service, Ticket system management, Software troubleshooting, Business software proficiency
Preferred skills
User support experience, IT affinity
Technologies
Ticket systems, Accounting software
Responsibilities
Advise and support users on software questions, Handle and document support requests in the ticket system, Analyze and resolve application and usage issues, Assist with accounting and billing inquiries