Kaufmännische Sachbearbeitung / Auftragsabwicklung (m/w/d)
Core
Order processing and customer support for a manufacturing company, managing the entire order lifecycle from receipt to delivery confirmation.
Role type
Administrative Order Processing Specialist
Builds
Order confirmations, delivery notes, and invoices for customers
Domain
Manufacturing / Logistics
Required skills
Order management, document creation, customer communication, logistics coordination, data entry, complaint handling, process improvement
Preferred skills
English language skills, MS Office proficiency
Technologies
Warenwirtschaftssystem, MS Office
Responsibilities
Acceptance, verification, and entry of customer orders; Creation of order confirmations, delivery notes, and invoices; Monitoring delivery deadlines and coordinating with warehouse and logistics; Written and telephone customer support; Handling complaints and returns; Coordinating with purchasing, sales, and production; Maintaining customer and order data; Supporting quote creation and price inquiries; Controlling and managing order documents; Contributing to process optimizations in order processing