Teamleiter Service (m/w/d)
Core
Leading a logistics service team to ensure smooth, efficient, and on-time operational processes.
Role type
Team Lead (Service Operations)
Builds
Logistics service operations and customer-facing processes
Domain
Logistics / Supply Chain
Required skills
Team leadership, Staff scheduling, Process monitoring, Quality assurance, Complaint handling, Data analysis, Incident coordination, Customer communication, Employee coaching, Project participation
Preferred skills
IT affinity, Change management, Continuous improvement mindset
Technologies
IT systems
Responsibilities
Lead and organize the team in daily operations, Plan and control staff deployment, Ensure smooth and on-time business processes, Monitor processes and quality standards, Handle complaints and initiate improvements, Analyze KPIs, Coordinate during disruptions, Communicate with customers and partners, Support employee discussions, Participate in optimization projects