Anwendungsbetreuer - Rechnungswesen / Finanzbuchhaltung (m/w/d)
Core
Support specialist for ALPHAPLAN accounting software, assisting customers with financial accounting processes and software functionality.
Role type
Application Support Specialist (Accounting/Finance)
Builds
ALPHAPLAN ERP accounting module (OEM product by Diamant)
Domain
Software support / Financial Accounting
Deliverable
product features
Required skills
Financial accounting knowledge, Customer support, Software troubleshooting, Process documentation, IT understanding
Preferred skills
Practical experience in financial accounting, Experience with support environments
Technologies
ALPHAPLAN, Ticket systems, Chat systems
Responsibilities
Advise and support existing customers on software and accounting processes, Explain functions and interconnections in financial accounting software, Process inquiries via phone, ticket system, or chat, Document work in ticket and ERP systems
Seniority
Mid-level, hands-on IC